Terms of Service

Teecity provides users with an automated Internet-based service to design and sell t-shirts and other custom products. By using Teecity and its services in any capacity, you have agreed to the terms and conditions of this Agreement and agree to use the site and service solely as provided in this Agreement.

User Agreement

By violating this User Agreement in any capacity, you are subject to an immediate removal of your campaign(s), possible forfeit of profit(s), and potential suspension or termination of your account.

By creating a campaign on the Teecity site:

  • You agree to accept and abide by Teecity’s Terms of Service in their entirety.
  • With respect to any trademarks, service marks, or copyrights that you have licensed from the owner thereof (the “Licensed Rights”), you agree to comply with any restrictions or conditions imposed on the use of the Licensed Rights.
  • You agree that you are the owner, or licensee, of all rights associated with any created or uploaded artwork or text, including but not limited to, the trademarks and copyrights that may be associated with said material. If you are not the owner, you agree to provide Teecity with evidence of the permission given to you by the owner.
  • You agree that the description and title of the campaign do not, either in and of themselves or in addition to the text and images featured in the created merchandise, infringe upon the rights of any third party.
  • You understand and agree that Teecity may, in its sole discretion, release your contact information to a third party that satisfactorily alleges, pursuant to Teecity’s Intellectual Property Complaint Policy below, unauthorized use of its intellectual property.
  • Upon receipt by Teecity of an allegation of infringement that comports with Teecity’s Intellectual Property Complaint Policy, in Teecity’s sole discretion, your campaign may be subject to immediate cancellation, possible forfeiture of any profits, and suspension or termination of your account with Teecity.
  • You agree not to provide untrue information in your campaign including, but not limited to: the amount of product for sale, the origin of production of the product, or the intended recipient of profits.
  • You agree not to solicit potential buyers through information posted in your campaign other than the purchase of the primary item(s). This includes raffles, chances to win, and other representations of additional opportunities beyond the sale of the primary item being sold.
  • You agree to defend, indemnify, and hold Teecity and its affiliates harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or relating to your use of Teecity’s site and services, your violation of this Agreement, or your violation of any rights of another.
  • You agree that Teecity is not responsible for any consequential, indirect, or any special damages, including, but not limited to, lost profits, associated with any action taken by Teecity pursuant to this Agreement or your use of the Teecity service.

Intellectual Property Complaint Policy

Teecity prohibit users from using the service to sell merchandise that infringes upon third party intellectual property rights (such as copyright, trademark, trade dress, and right of publicity).

Teecity will consider complaints of possible infringement only from parties that own, or have the exclusive right to exploit, said intellectual property. Teecity is not in a position to adjudicate disputes. If you believe a campaign contains content that is not authorized, upon receipt of the information enumerated below, Teecity will provide the campaign owner with your correspondence and contact information and direct the campaign owner to contact you within seven (7) days to resolve this dispute. If the campaign owner does not contact you, or if the issue is not resolved to your satisfaction, please let us know. In cases of an alleged infringement, in our sole discretion, Teecity may take down the campaign and refund all buyers, provided that the conditions, below, are satisfied.

If you believe that your intellectual property rights have been infringed upon by a Teecity user, please notify Teecity at legal@teecity.com. You must include within your notification the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property that you allege is being infringed.
  • The URL to the Teecity campaign(s) used in connection with the sale of the allegedly infringing merchandise.
  • Identification of the copyright, trademark, or other rights that allegedly have been infringed, including proof of ownership (such as copies of existing trademark or copyright registrations).
  • Your full name, address, telephone number(s), and email address(es).
  • A statement that you have a good-faith belief that use of the material in the URL submitted is unauthorized by the rights owner, or its licensee, and such use amounts to infringement under federal or state law.
  • A statement, under penalty of perjury, that the information in the notification is complete and accurate and that you are authorized to act on behalf of the owner of the intellectual property or other right that is allegedly infringed.

Counter-Notice Policy

If you believe that a claim of intellectual property infringement was filed by mistake or misidentification you may file a counter-notice. If you materially misrepresent in your counter-notice that your design is not infringing upon the intellectual property, you may be liable for damages to the intellectual property owner (including costs and attorney’s fees). Therefore, if you are unsure whether or not the material infringes on the intellectual property, please contact an attorney before filing the counter-notice. The counter-notice should be submitted to legal@teecity.com and must include the following information:

  • Your physical or electronic signature;
  • Your full name, address, telephone number(s), and email address(es);
  • Identification of the material and its location before it was removed, either by URL to the Teecity campaign(s) used in connection with the sale of the allegedly infringing merchandise or Teecity campaign number;
  • A statement under penalty of perjury that the claim of intellectual property infringement that led to the removal or blockage of access to material was filed by mistake or misidentification;
  • Your consent to the jurisdiction of a federal court in the district where you live (if you are in the U.S.), or your consent to the jurisdiction of a federal court in the district where your service provider is located (if you are not in the U.S.); and
  • Your consent to accept service of process from the party who submitted the takedown notice or an agent of that party.

If you submit a counter-notice, a copy of the counter-notice may be sent to the complaining party informing the complaining party that Teecity may replace the removed material or cease disabling it in 10 business days. Unless the intellectual property owner files an action seeking a court order against you, the removed material may be replaced or access to it restored in 10 to 14 business days after receipt of the counter-notice.

Repeat Intellectual Property Complaint Policy

If Teecity receives repeated notices that you have posted others’ intellectual property without permission, Teecity may terminate your account. Teecity has a system for keeping track of repeat violators of intellectual property rights of others, and determining when to suspend or terminate your account.

Generally, when content is removed that you posted because the intellectual property owner of that content sent us a complete legal request to do so, you will get an intellectual property strike. If you receive three intellectual property strikes within a one-year period, your account will be suspended for a period of one month. If you receive four intellectual property strikes within a one-year period, your account will be suspended for a period of three months. If you receive five intellectual property strikes within a one-year period, your account will be suspended for a period of six months. If you receive six intellectual property strikes within a one-year period, your account will be terminated.

If you submit a counter-notice in response to the intellectual property owner’s notice and that counter-notice is not answered by the intellectual property owner, or if the dispute leads to legal proceedings that result in a court finding that you have not infringed the owner’s intellectual property, Teecity will take away the strike that you were given for posting that content. Likewise, if the intellectual property owner retracts his or her notice, Teecity will take away the strike.

Teecity reserves the right to terminate accounts that act against the spirit of the Terms of Service, regardless of how many strikes are involved.

Teecity Respects the Prior, Legitimate Rights of the First to Publish a Campaign

Sometimes, later campaigns copy earlier campaigns that contain original artwork on our site. Our policy is that every original image or design uploaded onto Teecity is protected against exact duplication, or use in a confusingly similar (trademark) or substantially similar (copyright) manner. Teecity will accept complaints and notification of possible infringement from customers that claim ownership of said original content from an earlier campaign. Once notified, Teecity, in its discretion, may remedy any alleged infringement by removing unauthorized content. Alternatively, Teecity may notify the allegedly infringing party and provide a warning. Instances of further infractions can lead to possible suspension or termination of the allegedly infringing party’s account.

If you see a campaign containing your original image or design and would like to report it to Teecity, contact us at legal@teecity.com with the following information:

  • The URL(s) used in connection with the sale of the allegedly infringing merchandise; and
  • The URL(s) of your campaign and date of first use.

Cancellations & Return Policy

Teecity works hard to ensure that all our campaigns are printed to high-quality standards & shipped on time and accurately. Due to each order being custom printed, we do not accept cancellations or changes of orders. You may change the color or size within a few hours of the order being placed, however no guarantees can be made once the order is placed. If you have incorrectly ordered, most likely we have already placed the order with our manufacturer and our printing team has already begun production, thus we encourage all of our customers to double check their cart before placing an order to ensure accuracy.

Teecity does accept returns and will issue a refund of the purchase price if customers are disappointed with their order for any of the following reasons: The product itself is flawed; the quality of the printing is poor; or if the final product is materially different than the design presented in the campaign. Customers have 30 days from the day they received their item to request a replacement. If another size is requested, we are able to offer a discount on another order. If you need assistance with an order, please contact us at support@teecity.com.

These Services are operated and provided by Teecity LLC. By using, purchasing, and/or selling on Teecity.com you agree to all terms and conditions set hereforth. If you have any questions, please contact Teecity at support@teecity.com.

Contact Us

Contact us at support@teecity.com

We're open Monday through Friday from 9 AM to 9 PM and Saturday through Sunday 9 AM to 5:30 PM Eastern Standard Time.